At Hallmark, we understand that the magic of gift-giving extends beyond the product itself – it’s about the entire experience from selection to delivery. That’s why we’ve carefully designed our shipping process to be as warm and reliable as our keepsakes.

“Just as every Hallmark gift is chosen with care, every package is prepared with the same attention to detail – because we know your gift isn’t just an item, it’s a memory in the making.”

Our Delivery Options

We offer two convenient shipping methods to suit your needs:

1. Standard Shipping ($12.95)

  • Carrier: DHL or FedEx
  • Delivery Time: 10-15 business days after dispatch
  • Ideal for: When you need your heartfelt gift to arrive promptly
  • Tracking: Full tracking provided so you can follow your gift’s journey

2. Free Shipping (Orders over $50)

  • Carrier: EMS
  • Delivery Time: 15-25 business days after dispatch
  • Ideal for: Thoughtful planners who want to save on shipping
  • Perfect for: Bundling multiple keepsakes like our Itty Bittys® with recordable storybooks

Order Processing

Each Hallmark gift is carefully inspected and lovingly packaged by our team. We process all orders within 1-2 business days (excluding weekends and holidays). During peak seasons like holidays and special occasions, please allow slightly longer processing times as we ensure each gift meets our quality standards.

International Delivery

We ship globally (excluding some Asian and remote regions) to help you connect with loved ones worldwide. International orders may be subject to customs fees, which are the responsibility of the recipient.

Our Delivery Promise

Just as our stuffed animals are crafted for lasting comfort and our photo albums are made to preserve precious memories, we promise:

  • Secure packaging to protect your special gifts
  • Careful handling of delicate items like plush toys and albums
  • Transparent communication about your order status
  • Flexible solutions if your delivery needs change

Returns & Exchanges

If your gift needs adjustment, we accept returns within 15 days of delivery. Please contact our customer care team at [email protected] to initiate the process.

Remember: Many of our products like recordable storybooks and personalized items are final sale due to their custom nature. Please review product details carefully before ordering these special keepsakes.

Have questions about delivery? Our customer care team is here to help at [email protected] or visit our store at 4429 Burton Avenue, Memphis, US 38117.

At Hallmark, we don’t just deliver packages – we deliver connections, one thoughtful gift at a time.