Welcome to Hallmark’s thoughtful gift-giving experience! We’ve compiled answers to common questions about our heartfelt products and services to help you create perfect memories.
About Our Products
What types of products does Hallmark specialize in?
We specialize in thoughtful, memory-making gifts including:
- Stuffed animals (classic and interactive)
- Books (adult fiction, kids books, inspirational, cookbooks)
- Recordable storybooks and personalized items
- Toys for babies, toddlers, and developmental play
- Photo albums and guest books
- Arts & crafts materials
- Our signature Itty Bittys® collection
Are your products suitable for gifts?
Absolutely! Every Hallmark product is designed with gift-giving in mind. We pay special attention to presentation and packaging, ensuring your gift arrives ready to delight. Many of our items (like recordable storybooks) are particularly meaningful as personalized keepsakes.
What makes Hallmark products unique?
Our products stand out through:
- Emotional resonance – Designed to create and preserve memories
- Quality craftsmanship – Especially in plush toys and albums
- Thoughtful details – From interactive elements to inspirational messages
- Curated collections – Like our beloved Itty Bittys®
Ordering & Account Information
How do I create an account?
You can create an account during checkout by selecting “Create Account” after entering your email address. Having an account lets you track orders, save favorites, and receive personalized gift suggestions.
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Can I modify or cancel my order after placing it?
We process orders quickly to ensure timely delivery, so modifications/cancellations are only possible if requested within 2 hours of ordering. Please contact us immediately at [email protected] if you need changes.
Shipping & Delivery
What shipping options are available?
We offer two thoughtful shipping choices:
- Standard Shipping ($12.95) via DHL/FedEx (10-15 business days)
- Free Shipping via EMS for orders over $50 (15-25 business days)
How long does order processing take?
Each gift is carefully inspected and packaged within 1-2 business days (excluding weekends/holidays). During peak seasons, processing may take slightly longer as we maintain our quality standards.
Do you ship internationally?
Yes! We ship globally (excluding some Asian and remote regions). International orders may be subject to customs fees, which are the recipient’s responsibility. Delivery times vary by destination.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery for most items. Please contact our customer care team to initiate a return. Note that personalized items (like recordable storybooks) are final sale due to their custom nature.
How do I return an item?
Contact us at [email protected] within 15 days of receiving your order. Include your order number and reason for return. We’ll provide return instructions and address. Items must be in original condition.
What if my gift arrives damaged?
We take great care in packaging, but if damage occurs, please contact us immediately at [email protected] with photos of the damage. We’ll gladly replace the item or issue a refund.
Additional Questions
How can I contact customer service?
Our caring team is available via:
- Email: [email protected]
- Visit us at: 4429 Burton Avenue, Memphis, US 38117
Do you offer gift wrapping?
Every Hallmark gift comes lovingly packaged with our signature attention to detail, making it presentation-ready. While we don’t offer traditional gift wrapping, our packaging is designed to delight upon arrival.
Can I include a gift message?
Yes! During checkout, you’ll find an option to include a personalized gift message. We’ll handwrite or print it on a beautiful card to accompany your thoughtful gift.
At Hallmark, we don’t just deliver packages – we deliver connections, one thoughtful gift at a time. If you have any other questions, we’re always here to help make your gift-giving experience special.