Last Updated: [Insert Date]

Welcome to Hallmark! These Terms and Conditions outline the rules and regulations for using our website (ushallmark.com) and purchasing our carefully crafted products. By accessing this website and placing an order, you agree to these terms in full.

1. Our Commitment to You

At Hallmark, we create each product—from our classic stuffed animals to inspirational books—with the same care we extend to our customers. These terms are designed to ensure a transparent and satisfying shopping experience whether you’re purchasing developmental toys, gift books, or any of our other specialty items.

2. Website Use

2.1 Eligibility

Our website is intended for users who are at least 18 years old or accessing with parental supervision. By using our site, you represent that you meet these requirements.

2.2 Account Responsibility

If you create an account with us:

  • You are responsible for maintaining the confidentiality of your account information
  • All activities under your account are your responsibility
  • You must promptly update your account information if it changes

3. Products & Services

3.1 Product Descriptions

We take great care to accurately describe our products including:

  • Adult Fiction Books and Kids Books
  • Classic and Interactive Stuffed Animals
  • Developmental Toys and Baby & Toddler Toys
  • Dolls & Pretend Play items
  • Recordable Storybooks and Gift Books
  • Arts & Crafts supplies

However, slight variations in color or design may occur. If you receive a product that significantly differs from its description, please contact us immediately.

3.2 Personalization Services

For personalized items like recordable storybooks or guest books:

  • You are responsible for providing accurate personalization details
  • Personalized items cannot be returned unless defective
  • Proofreading is your responsibility before finalizing the order

4. Ordering & Payment

4.1 Order Process

When you place an order:

  • You will receive an order confirmation email
  • We process orders within 1-2 business days (excluding weekends/holidays)
  • We reserve the right to refuse or cancel any order

4.2 Payment Methods

We accept:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely. We do not store your full payment details on our servers.

4.3 Pricing

All prices are in USD. While we strive for accuracy, pricing errors may occasionally occur. If we discover an error in your order’s price, we will contact you before processing.

5. Shipping Policy

5.1 Shipping Methods

We offer two shipping options:

  • Standard Shipping ($12.95): Via DHL or FedEx (10-15 business days after dispatch)
  • Free Shipping: Via EMS for orders over $50 (15-25 business days after dispatch)

5.2 Delivery Areas

We ship worldwide except to parts of Asia and certain remote regions. Delivery times may vary during peak seasons.

5.3 Delivery Issues

If your package is lost or significantly delayed:

  • Contact us at [email protected]
  • We will work with the carrier to resolve the issue
  • Please allow the full estimated delivery window before reporting

6. Returns & Refunds

6.1 Return Policy

We accept returns within 15 days of delivery for most items in original condition with tags attached. Exceptions include:

  • Personalized items (e.g., recordable storybooks)
  • Opened arts & crafts supplies
  • Plush toys removed from original packaging

6.2 Return Process

To initiate a return:

  1. Email [email protected] within 15 days with your order number, product names, reason for return, and preferred resolution
  2. Wait for our return authorization (within 2 business days)
  3. Package items carefully in original packaging
  4. Ship using a trackable method (return shipping costs are your responsibility unless item is damaged/incorrect)

6.3 Refund Processing

Refunds are processed within 3-5 business days after we receive your return and will be issued to your original payment method. Please allow 5-10 business days for the refund to appear in your account.

6.4 Damaged or Incorrect Items

If your puzzle & game set arrived damaged or you received the wrong kids book, email us immediately at [email protected] with photos. We’ll provide a prepaid return label or send a replacement at no cost.

7. Intellectual Property

All content on this website, including product designs, Itty BittysÂŽ branding, and product descriptions, is the property of Hallmark and protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

8. Limitation of Liability

Hallmark shall not be liable for:

  • Any indirect, incidental, or consequential damages
  • Errors in product descriptions beyond our control
  • Issues arising from misuse of products (e.g., baby & toddler toys used improperly)
  • Delivery delays caused by carriers or unforeseen circumstances

Our total liability for any claim related to your order shall not exceed the purchase price of the items in question.

9. Privacy Policy

Your privacy is important to us. Please review our separate Privacy Policy for details about how we collect, use, and protect your information.

10. Changes to These Terms

We may update these Terms periodically. The updated version will be posted on our website with a new “Last Updated” date. Your continued use of our site after changes constitutes acceptance of the new terms.

11. Contact Us

For questions about these Terms or any Hallmark products—from cookbooks to photo albums—please contact us:

Hallmark Customer Service
4429 Burton Avenue
Memphis, TN 38117
United States
Email: [email protected]

Thank you for choosing Hallmark, where we craft products with care and serve customers with heart.